Shipping Policy
How we process, ship, and deliver orders within the United States.
Last Updated: October 16, 2026
This Shipping Policy describes how orders placed through our website are processed, shipped, and delivered within the United States.
Domestic Shipping
Emerald Tides LLC ships orders within the United States using major carriers based on destination and service availability. USPS is used for shipments to P.O. Boxes when carrier rules allow.
Processing Times
Orders placed by 3:00 PM Eastern Time on business days typically ship the same day. Orders placed after this cutoff, or on weekends and U.S. federal holidays, ship on the next business day. Processing times are estimates and may vary during high-volume periods.
Shipping Rates
Shipping rates and carrier options are calculated at checkout based on package weight, destination, and selected service level. Rates and available carriers are subject to change without notice.
Discreet Packaging
All orders are shipped in plain, discreet packaging that does not identify the contents or nature of the products inside.
Tracking
When your order ships, tracking information is sent to the email address provided at checkout. Delivery times vary by carrier and destination and are not guaranteed.
Risk of Loss
You are responsible for ensuring that all shipping information is accurate and complete. Risk of loss and title pass to you upon delivery of the order to the carrier.
Shipping Issues and Claims
Due to the sensitive nature of our products, any shipping-related issue — including damage, loss, or incorrect delivery — should be reported promptly. Please report damaged, defective, or incorrect items within 7 days of delivery. If tracking shows no delivery, contact us within 14 days of the ship date so we can open a carrier trace. Claims may require photo documentation, the original packaging, batch numbers, and the order number for review. Eligibility for refunds, replacements, or credits is governed by our Refund Policy.
To report a shipping issue, contact us at support@emeraldtides.ai
Delays and Carrier Issues
We are not responsible for delays, misdeliveries, or losses caused by carriers, weather, customs (for any misrouted domestic edge cases), or other circumstances beyond our reasonable control.
Related Policies
All shipments are subject to our Terms of Service and Refund Policy, including eligibility for returns, replacements, and refunds for products damaged in transit or shipped in error.
Contact
For shipping questions, please contact us:
Emerald Tides LLC
Email: support@emeraldtides.ai